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What Is VoIP?


What Is VoIP (Voice Over Internet Protocol)VoIP stands for Voice over Internet Protocol. VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you - regardless of what equipment or network the person you are calling uses.



Also, because VoIP uses, digital, internet technologies (sip), you don't need a line, as it uses the internet. This means you number is fully portable. You could even have a UK number in Australia if you wanted.

You also get an online web portal, where you can divert your number if you are unavailable. From this portal, you can also see all the calls you have made, check your voicemails, even make a call with the build in soft phone.



How Does It work?



Your voice is converted into digital information which can be sent like any other data over the internet. People are often confused by this but the way to think about it is that your internet connection uses the same wires as your normal landline telephone and can be used to transmit all kinds of things such as faxes, telephone calls, emails, instant messages, web pages and Google searches – what makes the difference is simply what is plugged into the wires.



Before we get too far into the technology, we need to squash a myth. People tend to think that VoIP is about cheap calls - and it’s true that VoIP calls are cheaper - but the real benefit of VoIP is that you are not limited to position or amount of lines. At kenttec for Just £5 pm you can have 10 lines.



Calls can be free if you are using a voip system, like our 3CX for example. This is becasue the system is routing all of your calls, and you are not breking out into the global network, which is where you start to pay. When you make a call over the internet your voice is converted to data and sent like any other piece of data down your internet connection; just like web surfing and email; you don’t have to pay again to use it. So, if you call another extension user anywhere in the world, it’s a free call – you only pay if you break out to the global network.



This Is All Very Complicated Isn’t It?



Well yes, it can seem that way at first, but it needn't be. One of the great strengths of Internet Telephone networks is that they can do so much more than ordinary telephone networks. In practice Kenttec’s services can be as simple as making an ordinary telephone call or as complicated as using a large business switchboard in several countries.



We find that most customers start with the simple services and progress to the more sophisticated as they grow.



How Can I Make a VoIP Call?




Normally you just to pick up your phone and dial the number! The most primitive form of VoIP uses your PC as a telephone with software that can be downloaded for free – a soft phone – to do this. This displays a model of a telephone on your screen and you simply type the number to be dialed in or click on the phone’s directory to dial the number.

Alternatively a simple VoIP phone, will plug into your router and be just like an ordinary phone, there are even cordless models available.



For business use though, most people use purpose built VoIP telephones which have lights to show who is on the phone, and many features like transfer etc.



What Kind Of Equipment Do I Need?



A broadband (high speed Internet) connection is required for most, but not all, services. This can be through a cable modem such as NTL/Virgin, or services such as ADSL or BT. You can even use mobile data, by the use of an app.

You can use, a PC, a laptop, a mobile phone, a VoIP phone to connect




If I Use A VoIP Service Who Can I Call?




You can call anyone, anywhere on any type of telephone or network. The receiver of the call needs to have no special equipment and won’t know what kind of call he is receiving.




Does It Sound As Good As An Ordinary Telephone Call?




Normally the call will sound identical to an ordinary telephone call – you won’t be able to tell the difference. The call is transmitted digitally at 64kbs – ie radio quality sound.




Can I Use My Computer While I talk On The Phone?








Can I Take My telephone Or Phone Adapter With Me When I Travel?




You can use your VoIP telephone service wherever you travel as long as you have access to a high speed Internet connection. In that case it would work exactly the same as from your home or business.




Does My Computer Have To Be Turned on?



Not if you are making calls with a VoIP telephone or a VoIP telephone  adapter, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.



How Do I Know If I Have A VoIP Phone Call?



It will ring like any other call.



Got a question?Based in the UK our phone services range from telephone calls, telephone lines, extensions and numbers, through voice prioritised Broadband Access to call forwarding services and sophisticated hosted voip, Virtual PBX (Centrex) and Call Centre products


Speak to a Kenttec Customer Services Representative

call on 01843 232777 This is a Kenttec VOIP line.